Covesmart.com, an innovative DIY home security company with many industry firsts, is changing the standard for emergency response. Cove is the first home security company to partner with RapidSOS, an emergency response data platform that forwards critical emergency information directly to a dispatcher’s screen. By integrating RapidSOS, critical information is forwarded automatically to dispatchers’ computers from Cove’s monitoring stations. This information includes the level and type of emergency, medical history of the occupants, and location.
By sending this information automatically, dispatch times are cut down to a fraction of the time. One survey of dispatchers showed that RapidSOS integration can save up to 3-4 minutes of dispatch time in an emergency.
Currently, the major smart phone providers use RapidSOS to send vital location information to police dispatchers when a person dials 911. However, most home security companies have to rely solely on phone communication to send help in an emergency. They must relay information about the type of emergency and location of the occupants to dispatchers verbally.
This technology has important implications for the home security industry. First, it cuts down human error during the dispatch process. Second, it means that the authorities will arrive on the scene much more quickly. In an industry that regularly deals with life-threatening situations, sending information automatically can save minutes, potentially saving lives and protecting property.
More information about this life-saving technology can be found at covesmart.com.