For a brand to be best-in-class on social, customers expect them to offer strong customer service, engage their audience and be transparent. It is now more important than ever to foster meaningful connections with brands and their audience.
Hearts Agency is a first-of-its-kind global community management agency. They offer only one service – community management – to cater to customer needs with a laser-sharp focus. The agency is made up of a team of experienced community management specialists, who are dedicated to fostering meaningful relationships between brands and their customers.
Often, many self deserving brands get lost in discussion and are not getting the engagement they deserve. On average, one person will tell 16 people about bad experiences they have with a brand. In this day and age, customers are looking for more than just products and services – they buy the whole package.
On the flip side, customers are also more likely to share when they have a great experience, acting like a chain reaction – brands get happy customers, who in turn spread the word to people around them. By responding to customer enquiries and engaging with online communities regularly, brands can maintain this relationship with customers, which ultimately increases conversions and sales.
Pricing plans from Hearts Agency start from $50 per 30-minute check, which is fully customisable to your business needs and preferred frequency of checks. Businesses can choose their plans based on the frequency, duration, and intensity of checks, which is determined by how complex or heavy the comments of their customer base are.
Hearts Agency has kept it simple with a 5-step process for onboarding. After signing up, brands get to fill in a specialised form, tailored to get to know the business better. Their team of community managers will then study and analyse the audience to create recommendations and strategies. They will also analyse the brands’ past responses to build personalised FAQs, which will be used as a guide to answer community enquiries.
When your brand prioritises community management, it becomes a remarkably human one.