September 13, 2021 – Knowlarity, one of Asia’s foremost Cloud Business Communication providers, excels at meeting the communication challenges of the ever-evolving businesses and customer expectations. Through its offerings in Voice, Video, AI-Enabled Speech Analytics & ChatBots/VoiceBots, Knowlarity aids businesses in streamlining business communication. The company is continuously adding offerings to help businesses solve some of the most complex communication challenges in an easy manner.
Knowlarity has now partnered with Truecaller Enterprise to launch Verified Business Calling for its customers. The partnership is aimed to cut through the noise of never-ending calls from untoward callers and enable businesses to verify their identity, provide context and thus establish brand safety and trust in communication. Truecaller enables enterprises to manifest themselves as a verified caller by letting their users know who is calling them. Hence, business customers are able to acquire trust and attention by letting the receiver know by showcasing their brand name, logo, verified badge & industry tags in the Caller ID. It allows businesses to build trust among their customers and differentiate between genuine and fraudulent callers for improved customer service with better response rates. This partnership has also been fruitful in acquiring 15 big names of market leaders in a short period in its marque clientele list.
“Knowlarity, the leader in cloud communication and Truecaller Enterprise have come together to provide the best solutions to enhance customer experience by enabling businesses to build brand trust and business identity while delivering a smooth calling experience. Businesses today are relying more on the phone usages such as mobile & landlines, hence a brand recognised solution is a must-have for modern businesses with voice operations for continued growth,” said Yatish Mehrotra, CEO of Knowlarity Communications. The Verified Business Caller ID works across Android & iOS, displays post-call details & missed calls so that the businesses can successfully keep real-time track of their Voice based communication operations. The service isn’t just limited to ensuring that customers get a better experience but also makes sure that businesses derive insights to drive revenue productivity and derive customer satisfaction by increasing agents’ productivity from repeat calls to the same users.
“Truecaller Enterprise’s offerings have been built to deliver an enriching user experience for calls from verified businesses by adding elements that project context, trust, and safety. CPaaS platform partners will be an integral part of our continued success and ensure our commitment to efficient communication for end-users and business customers. Knowlarity’s strong market presence and experience in the cloud telephony domain will play a key role in growing our business together and drive significant value for the business communication ecosystem” said Priyam Bose, Global Head, GTM at Truecaller Enterprise.
Knowlarity enables automated communication workflow by allowing operators to work online via Cloud. It allows businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR, Toll-free No, Softphone WebRTC & MPLS Embeddable Video Platform, AI-enabled solutions like speech analytics, chatbot/voicebot and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations shouldn’t get affected by enabling working from anywhere.
For more information, please visit https://www.knowlarity.com.
We enable safe and relevant conversations between people and make it efficient for businesses to connect with consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. We are on a mission to build trust in communication. Truecaller is an essential part of everyday communication for close to 280 million active users, with half a billion downloads since launch and 30 billion unwanted calls identified and blocked. Headquartered in Stockholm, since 2009, we are a co-founder-led, entrepreneurial company, with a highly experienced management team.
For more information please visit https://business.truecaller.com/