Companies in the oil and gas industry have been compelled to look for more cost-effective solutions, such as field service software, in recent years due to growing competition. These companies use a variety of strategies to manage their employees, projects, and activities around the world. A more advanced feature set is needed to ensure that tasks are carried out following rules, and the assets are protected from major failures in resource optimization in this industry.
MIRAT has leveraged asset management in oil and gas industry. Many enterprises have put their belief into action and invested in MIRAT ITSM. The result-increased investment returns. For more on how operations management in the oil and gas industry can be handled via MIRAT try our free demo now.
MIRAT is a revolutionary ITSM product, which has helped boost clients’ IT infrastructure management. The on-premises MIRAT product also has a Net Promoter Score (NPS) of 81 and is one of the top-rated products on several comparison portals.
Features like these make MIRAT information technology service management systemsstand out from the crowd.
Dispatching and Scheduling
Every good IT service management framework system includes intelligent scheduling and dispatching as fundamental procedures or capabilities. Dispatching is crucial to customer satisfaction since field employees are the closest touch oil and gas firms have with consumers. Customers are happy when a request is fulfilled swiftly and efficiently. It’s here that MIRAT ITSM services list comes into play. For automating the scheduling and dispatch procedures, MIRAT ITSM FSM software uses advanced algorithms to analyze criteria such as availability, skill level, and geographic location, thus enhancing productivity.
Management of Cases, Contacts, and Orders
The most important thing you can do for your clients is to make them happy. That’s why it’s so important to have a well-organized system for keeping track of your customers and their data. An IT service management and delivery solution such as MIRAT provides a customer database, which includes your clients’ contact information, previous work they’ve had done, and any notes about unique considerations they may have. Having this information at your disposal, your professionals may learn from their previous work orders, ensuring that customer service and customer satisfaction are always being improved.
Accessibility – Anywhere, Anytime
The mobile-first interface of this ITSM module also allows online and offline access to all of the system’s most important resources. The mobile field app for an oil and gas asset management companies system allows your technicians to see their schedules, receive dispatches, and mark completed work orders from any mobile device and from any location. For sophisticated equipment, mobile interfaces also provide a wealth of instructional resources to assist technicians in quickly diagnosing problems.
Inventory Control for Components
MIRAT’s asset integrity management for oil and gas keeps track of their asset’s inventory by tracking the parts technicians use on a regular basis. Because oil field technicians are likely to utilize many of the same items to conduct numerous jobs and repairs, organizations need to ensure that such parts are always in stock. All of your inventory is tracked in real-time, and alerts are sent when you reach a predetermined threshold, so you’ll always know what you need to order when you run low on something.
Software for managing work orders
Work orders are now computerized, just like everything else these days. It is a unique feature of the MIRAT ITSM module in that it streamlines the entire process and minimizes confusion. The supervisor or technician assigned to the order/work task will be assigned or tagged for easy identification.
Did you think oil and gas software would be different to other industries?
Technicians can also take notes, record video, and audio, as well as capture images, thanks to this new function. In this approach, the fieldwork details may be quickly accessed by office employees or different technicians in the future, without the fear of terrible handwriting or missing notepads. Those who have completed the work can mark it as such and come back to it at a later time if they like.
Customer is king!
Customers want a customized, connected, and gratifying experience from IT service management and delivery right from the moment they pick up the phone to the moment they sign off. You need an end-to-end solution that improves business efficiency ensures fast response times, and provides real-time reactivity in order to achieve these goals. MIRAT’s IT service management best practices includes everything you need to provide great care to each and every customer, including the management of work orders, parts, and assets, as well as contracts, warranties, invoicing, and billing.
Is there anything else you’d like to know? It’s never too late to get your free consultation! MIRAT has been proven to reduce 80% of your operational expenses, 20% of outage costs and increases team productivity by 60% and efficiencies by 30%. You can now get your ROI in just 6 months!
Visit https://www.mirat.ai/trial.html to access your free 14 trials and evaluate how MIRAT can be useful for your ITSM needs.
Company Name: MIRAT | NoveI Inductive Reasoning Software Pvt Ltd
Contact Person: Mr. Chaitanya Kumar
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