If a company relies on cold calls to make sales, it needs predictive dialer software that improves efficiency and increases conversions. Without a good predictive dialer, keeping up with the competition becomes almost impossible. Upon learning about predictive dialing’s benefits, it will be easier to see why the software has become such an important part of today’s call centers. Read on to learn the answer to the question “Why use an auto dialer for your call center?“
Intelligently Planned Call Assignment
Call assignment makes a significant difference in a call center’s conversion rates and productivity. With printed lead sheets, employees often get duplicate phone numbers. Not only does calling a number repeatedly waste time, but it also increases the risk of annoying a potential customer.
Intelligently planned call assignment removes the risk and guesswork from dialing. The dialer has access to all the numbers the center will call in a day, and as calls are completed, the numbers are removed from the daily lead sheet. No more worries about duplicate calls!
The best call assignment features take things one step further, though, by calling leads before a representative comes on the line. The software observes agents learn when they’re nearing the end of a phone call. Just before a call ends, the dialer pulls up the next number on the list so the call is ready as soon as the current conversation ends. Learn more about this software in the article linked here.
Integrated Database Management and Organization
According to realtimecampaign.com, the best dialing software integrates with a company’s database and CRM (customer relationship management) apps. This unlocks every lead’s hidden potential and makes it easier for call center agents to turn those leads into customers.
Predictive dialing software typically integrates with CRMs apps. With these integrations, agents can see previous customer interactions, purchase histories, caller locations, and demographics. The more an agent knows about their leads, the easier it is for them to increase sales.
Increases in Agent Efficiency
Predictive dialers eliminate repetitive tasks, making agents more efficient. Without them, employees spend more time looking up numbers, dialing them, and reading leads’ information so they can offer accurate sales pitches. While each step only takes a few seconds, it adds up by the end of the day. With a predictive dialer, though, numbers are found and dialed right away—and employees can focus on lead conversion.
Lower Operational Costs
It’s expensive to run a call center without software. Aging centers need infrastructure, and businesses that don’t receive or make many calls need trained operators. Predictive dialers eliminate these expenses by leveraging companies’ existing computer networks.
The FTC has numerous rules for call centers that protect consumers from scams and harassing calls. These rules typically don’t prevent legitimate enterprises from contacting customers, but they’re still important to follow.
Unfortunately, it’s hard for workers to keep up with ever-lengthening lists of numbers they cannot call. Predictive dialing software, however, accesses databases that exclude blocked numbers. so, a company such as PhoneBurner can help.
When human error is removed from the equation, a call center’s legal compliance is improved. This doesn’t just protect a company’s reputation, it also makes it easier to avoid steep fines and other penalties.