The global Citizen Services AI Market is projected to register a CAGR of 44.5% during the forecast period, reaching USD 41.0 billion by 2027 from an estimated USD 6.5 billion in 2022. Major drivers for the market include lower initial investments for installation and lower ongoing operational expenses. The citizen services Al solution assists companies in streamlining their operations and enhancing customer satisfaction. Depending on the size of their organization, businesses provide several price options to customers. As a result, product vendors provide customers with a variety of price options, which enable SMEs to install order management solutions at a reasonable cost. Underlying restraints in the citizen services AI market include the absence of necessary resources, including labor, to implement other solutions, such as citizen-based Al services. Additionally, there is a dearth of knowledge about digital technology among government entities, which results in the poor deployment of any digital solution. Government organizations choose the wrong vendor to implement Al services due to a lack of competence, which eventually results in higher costs.
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By vertical, healthcare segment to register highest CAGR during forecast period
The citizen services AI market has been segmented based on vertical into transportation, healthcare, government and public sector, energy & utilities, agriculture, and education and training. AI vendors across the globe provide a variety of healthcare application solutions, including automated medical diagnosis, automated analysis of medical tests, illness detection and screening, patient management systems, monitoring tools, and predictive healthcare diagnosis and disease prevention. All these healthcare solutions are expected to benefit the citizens and improve the experience of healthcare services. By vertical, the healthcare segment is projected to register the highest CAGR of 46.8% during the forecast period. This segment is also anticipated to register the highest CAGR of 51.7% in the Asia Pacific region during the forecast period, reaching USD 1,709 million by 2027 from an estimated USD 213 million in 2022.
By deployment mode, cloud segment projected to register higher CAGR than on-premises segment
The citizen services AI market has been segmented based on deployment mode into cloud and on-premises. Cloud-based citizen services AI solutions help in maintaining a competitive edge by eliminating the administrative roadblocks of the supporting infrastructure, enabling organizations to focus on improving their competencies. By deployment mode, compared to on-premises, the cloud segment is projected to register a higher CAGR of 43.1% during the forecast period.
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Some major players in the citizen services AI market include IBM (US), ServiceNow (US), AWS (US), NVIDIA (US), Microsoft (US), Intel (US), Alfresco (US), Waymo (US), Voyager Labs (US), Accenture (Ireland), Alibaba (China), Tencent (China), Pegasystems (US), Baidu (China), Automation Anywhere (US), OpenText (Canada), H2O.AI (US), and ADDO (Singapore). These players have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the citizen services AI market.
ServiceNow offers a platform for the world that is rapidly changing and is intended to improve usability, streamline workflows, and create new value. Its cloud-based platform and solutions help businesses become more integrated and digital so they may find easier, more effective ways to do jobs. Customers and staff may be more imaginative and adaptable as a result. This company has a strong presence in North America, Asia Pacific, and Europe. Financial services, retail and consumer products, IT and telecom, healthcare, government, and education are just a few of the many sectors that the company serves. It has more than 5,400 customers worldwide.
Microsoft extends its reach across several industry groups with a robust range of Al solutions built on NLP and ML. Microsoft has bolstered its position in the global Al market by creating new Azure machine learning tools, Visual Studio tools for AI, cognitive services, and enterprise Al solutions. In order to compete in the age of the intelligent edge and cloud, the company also creates software, services, products, and solutions. Microsoft helps its clients digitalize their business processes with increased investments in the mix-reality cloud. Cloud-based solutions from the company allow customers access to software, platforms, and content. Operating Systems, cross-device productivity applications, server applications, business solution applications, desktop management, and server management are some of its product categories. Microsoft is divided into three business units: personal computing, intelligent clouds, and productivity and business processes. It serves a variety of industries, including manufacturing, retail, energy, and banking and insurance. It has a presence in more than 190 nations in Europe, the Middle East, Latin America, Asia, and North America.
AWS is a subsidiary of Amazon. In the form of online services, it provides cloud computing services. It offers more than 200 fully functional services from data centers across the world, making it the most comprehensive and popular cloud platform in the world. Millions of customers, including the largest enterprises, the fastest-growing startups, and the most prestigious government agencies, use AWS. It is used to cut costs, improve flexibility, and accelerate innovation. It offers customers a vast array of goods and services in 190 nations. The product portfolio of AWS comprises segments such as compute, storage, database, migration, network, content delivery, developer tools, management tools, media services, ML, and analytics. The solutions segment provides financial services, mobile services, backup, storage, and archive, as well as websites and web apps. The company offers services to a number of industry sectors, including media and entertainment, automotive, education, BFSI, game tech, government, healthcare and life sciences, manufacturing, retail, telecommunications, oil and gas, and power utilities. It has a presence throughout Latin America, the Middle East & Africa, Asia Pacific, Europe, and North America.
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