“From the beginning, Senpex was focused on a commitment to do delivery right,” says Anar Mammadov, co-founder of Senpex. “When we entered the industry, there were a lot of problems with last mile delivery that were unaddressed. We built a process and a platform around making sure that customers’ needs were met, improving it year after year based on their feedback.”
Senpex is the nation’s premier last mile delivery partner, providing expert delivery services to over 5,000 clients in 10 states through its team of over 8,000 drivers. In addition, Senpex offers turnkey logistics systems that integrate with a wide range of business systems, giving businesses custom tools for streamlining their delivery process.
Anar launched Senpex in 2017, bringing his background in technology to an industry that was struggling to keep up with the delivery needs of growing e-commerce. He found a host of issues affecting efficiency, from improper pricing strategies to lack of transparency to mishandling of drivers. By engineering a complete last mile delivery solution that leveraged data analysis to streamline dispatch and delivery services, Senpex quickly became a trusted provider for companies of all sizes across the nation.
As Senpex grew, it continued to innovate, serving a wider variety of clients and fine tuning its systems to meet their unique needs. During the Covid-19 pandemic, Senpex worked with Stanford School of Medicine on its Community Alliance to Test Coronavirus at Home (CATCH) study. Senpex engineered a contactless delivery system that provided rapid response times while also managing complex safety and security issues.
While technology has been important to Senpex’s success, the human touch they provide is another element that keeps its clients coming back.
“Regardless of the client we are serving — whether a global company or a local business — we value their product and provide the best possible service to their clients,” Anar explains. “That means caring for our drivers in a way that ensures they are well trained and well resourced. We provide them with all of the details they need through our driver app and motivate them to perform with care and consistency by compensating them well. Our philosophy has always been that as the company succeeds, our employees will succeed with us.”
The next five years promise to be just as exciting and successful for Senpex. With plans already under way to expand into Canada, Europe, and several new US states, Senpex will expand its mission to deliver the best solutions in the ever-evolving field of last-mile delivery.
“We are a data-driven company,” Anar explains. “Every delivery gives us new insights on how to innovate and improve. Our goal continues to be using data to provide the best service to our clients.”