Of course it is obvious that without customers a business will not survive so it is imperative to both attract them and satisfy them. However as we all know it is impossible to keep all the customers happy all the time and subsequently complaints will arise.
In order to deal with genuine customer claims and those which are not so genuine, the company will employ experienced commercial lawyers to deal with claims in a sensitive and respectful manner, avoiding court action where at all possible. Protecting the company interests is the lawyer’s highest priority and this will often mean ensuring the customer is treated with care and respect particularly when they are wrong in proceeding with their claim.
Most complaints can either be resolved very simply by accepting that the customer complaint is valid and the matter is resolved to the satisfaction of both parties. Most importantly for the customer the matter is handled quickly and professionally. If the customer’s claim is not considered to be valid it will be the company lawyer’s responsibility to demonstrate that the customer is perhaps mistaken and the company has fulfilled its obligations in respect of its services. This may take some time and in some instances may result in court action; whatever the outcome the company lawyer will endeavour to treat the customer with respect at the same time protecting the company’s own interests.
The company lawyer or legal counsel will treat every complaint which is referred to him by taking the primary view that the company has not breached its contract with the customer. He will enter into discussions with the customer or his legal representative which may result in a mutually agreed resolution or in court action which runs the risk of a breakdown of the company customer relationship regardless of the outcome.
The company lawyer will also be responsible for drawing up and reviewing contracts which the company will enter into with customers. The lawyer will engage with the customers’ legal representative and between them they will produce a document which is intended to protect the interests of both parties and should also have a mechanism for dealing with claims. The claims process should be amicable and maintain the mutual respect which has been built up between both parties over time.
The importance of using a commercial lawyer to deal with customer claims is that he will deal with the matter in a way which ensures no loss of self respect on both sides and most importantly, whatever the outcome the company keeps the customers trade.
Distributed by NetJumps International
Company Name: Philip Steinberg Attorney at Law
Contact Person: Philip
Address:332 Del Prado Blvd South
City: Cape Coral
Country: United States