Aternity Receives Stevie® Product Innovation Award and Dual Recognition for Outstanding Customer Service and Support by Network Products Guide & Best in Biz International Awards

BOSTON, MA – August 27, 2015 – Aternity Inc., the industry’s leader in providing End User Experience Management (EUEM) solutions for any application running on physical, virtual and mobile devices, announced today it has received several new accolades for its user-centric Aternity Workforce APM product and its world-class support department. Most recently, the 12th Annual International Business Awards named Aternity a silver Stevie® award winner in the Best New Product or Service of the Year – Business-to-Business Products category for Aternity Workforce APM. Earlier this month, Aternity announced it was also included as a Gartner Cool Vendor in the Cool Vendors in Vendor Management, 2015 report because of its Workforce APM product.

In addition to recognition around Aternity Workforce APM, the company has also received attention for its exceptional customer service and support. In June, Aternity earned a Customer Services Team of the Year gold award from Network Products Guide, and this month, Best in Biz 2015 International Awards named Aternity a silver winner in the Support Department of the Year category. Last year, Aternity’s Customer Services team transformed its entire customer service engagement procedures, resulting in industry-leading levels of B2B customer renewal rates in its first year. Aternity now reports a 95 percent customer renewal rate, a 10 percent improvement compared to the industry average.

Unlike Application Performance Management (APM) products that focus on the performance of web-based applications, one at a time, from the vantage point of the data center, Aternity Workforce APM focuses from the perspective of the end user’s device, on the user’s experience of all applications across all devices, to enable the enterprise to measure, manage and improve workforce productivity. Aternity Workforce APM closes the visibility gap between a workforce’s real user experience and what application-centric tools report about application components, transactions and the underlying code that supports them. 

With the end user at the center of the major technology trends transforming today’s businesses, Aternity’s approach provides real-time visibility into the impact of these trends on end user experience. For example:

End User Computing – Ensure excellent end user experience on any app and any device

Desktop and Application Virtualization – Expand deployments by verifying excellent app performance

Cloud – Hold providers accountable to SLAs based on business processes

Mobile – Guarantee excellent mobile user experience for customers and the workforce

Device Monitoring – Increase IT and workforce productivity in evolving device environments

About Aternity 

Aternity monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device – physical, virtual, and mobile – into a self-monitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. 

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©2015 Aternity, Inc.  Aternity is a registered trademark of Aternity Inc.
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Source: Gartner, Inc.: Cool Vendors in Vendor Management, 2015, Gayla Sullivan, Christopher Ambrose, Joanne Spencer, David Edwards Ackerman, 22 April 2015.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Company Name: Aternity
Contact Person: Michelle Baum
Country: United States