Customer Success Story – Automotive Dealer Improves Customer Service Level With Customised Training Solutions Offered On Education Website, Wedemic

“Customer service is key in the automotive industry. Im glad to find suitable courses on Wedemic to enhance my front line staffs’ customer service level.” – Shawn Lim, Partner, Dynamic Motoring

Dynamic Motoring is a fairly new entrant to the Singapore automotive industry. In a fiercely competitive industry where so many new and pre-owned vehicles exchange ownership daily, what key factors differentiates the hundreds of automotive dealers in the country? According to Shawn Lim, Partner at Dynamic Motoring, they key is excellent customer service.

“Buying a car is one of the few major financial decisions a person makes in his entire life, in Singapore,” said Shawn Lim. “Most consumers in Singapore are quite internet savvy nowadays and there isn’t much to be sold on the technical aspects of a car, they probably already know the specifications before even viewing the car. From our experience, most car buyers put customer service as a top priority when they shop for a new vehicle.”

This is where Dynamic Motoring turns to Wedemic for solutions. With a wide spread of customer service courses on its platform, Dynamic Motoring has successfully sourced and completed 2 in-house training sessions for its front line staffs. Both training sessions were conducted by customer service experts and the feedback from the staffs have been positive.

“The courses allowed us to look at new dimensions of customer service that we have never considered before. In addition, we have implemented new initiatives to further enhance our client contact processes and I believe this further strengthens our customer service level.”

Wedemic now plans to partner with more instructors and providers in this area to increase its course offerings to service-centric firms in the region.

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About Wedemic:

Wedemic is one of the world’s trusted resource for professional development. The company serves a huge global community of learners and instructors and assisting buyers and learners to meet training providers and instructors. Wedemic makes it easier for the global community to search, compare and most importantly, to learn.

About Dynamic Motoring:

Dynamic Motoring is a Singapore based automotive car dealer specializing in new and pre-owned cars.

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