TalkTalk Internet Fined Over Security Breach

Manchester — TalkTalk webmail came under some heat last October when a large-scale cyber-attack lead to the theft of the personal data of 157,000 customers. The email service didn’t help its case by admitting that they had not bothered to encrypt all of the personal data of their customers. The personal data stolen from the 157,000 individuals included details regarding bank account numbers, addresses, and birth dates.

As of October of this year, TalkTalk Mail was officially fined for their failure to implement even the basic security measures required to keep their customers’ information secure. The fine amounted to £400,000, which some claim is still letting TalkTalk off too easy considering their number of subscribers – a striking four million. As a site dedicated to keeping readers informed on the UK’s top broadband companies, believes readers have a right to know the details of the scandal as well as the recent fine TalkTalk has finally been given.

Referring to the hacking scandal as simply a ‘surprise’ does little to capture the magnitude of what the occurrence has meant for both consumers of the email service, and the service itself. For those unfamiliar with the service, TalkTalk was previously considered one of the best webmail services in the UK, offering unlimited broadband with good security and other useful features ideal for heavy data users. By using a TalkTalk login, customers would have the ability to edit their email address(es) as well as any other details within their TalkTalk account services.

Following the cyber-attack, TalkTalk experienced staggering profit cuts. Pretax profits for the service dropped from £32m in the previous year, to a mere £14m from the hack to March of this year. They suffered a cut of more than 50% of their previous profit.

The Information Commissioner’s Office (IOC) responded with a great deal of disappointment to the incident, saying that due to slacking of TalkTalk’s security, the hackers had probably gotten to the personal data of those 157,000 customers only too easily. The Information Commissioner, Elizabeth Denham, continued that, despite the fact that hacking in itself is a disagreeable occurrence, the webmail service should have spent much more attention to fully protecting the important details of their customers.

In response to the fine, TalkTalk complained that because they had cooperated fully with the investigation, they should not have received the record £400,000 fine that they did.

Nevertheless, TalkTalk has suffered for their inexcusable lack of security that revealed itself last October with its evident loss of customers and by extension, profit. Although the webmail service had been a well-functioning option for many, the lack of care they took with their security measures has earned them a great deal of consequence.

Contact name: Mark Spencer

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