Listen and Learn to Strengthen Customer Relationships from Anne Miner, Customer Retention Specialist, on Close-up Talk Radio Friday December 7, 2012 3:00 pm EST

The Dunvegan Group uses The Platinum Rule® as a foundation for companies that want to create a customer-focused organization because it begins with recognizing individual strengths and improving team interaction. From there, the team is well-equipped to work towards objectives including improving customer relationships, increasing retention, and protecting the bottom line. The Platinum Rule® training helps to improve the alignment of a team with the customer satisfaction program and makes for a much smoother installation of the customer retention system.

Miner says, “Mastery of The Platinum Rule® is so effective, that it can help to create powerful relationships between employees and between employees and customers.”

Miner’s new book, “The Bottom Line On Customer Retention: It Pays To Care”, challenges the reader to question whether or not they are providing their customers with exceptional customer experiences, and will that be enough to create competitor resistant relationships.

Anne is an entrepreneur, a visionary leader and an acknowledged expert in the field of customer satisfaction measurement, customer care and customer retention. She holds a BA and an MBA from the University of Guelph and she was among the first researchers in Canada to be awarded the prestigious designation of “Certified Marketing Research Professional” by the Marketing Research & Intelligence Association. Anne is a certified trainer of the Platinum Rule® and she has successfully integrated its philosophy and practices into her own organization to help build strong bonds with employees and clients alike.

Anne is co-author of the Amazon best-seller, “Succeeding In Spite of Everything!”, July 2012 and author of “Measuring Up! A guide to success with customer satisfaction”, September 2008.

Listen to the show If you have a question for Anne Miner during the live radio interviews, call (347) 996-3389.

For more information about The Dunvegan Group visit
Contact Deb Willert at 877-459-6631