No company stays in business for 70 years without practicing extraordinary customer service. This year marks 70 years that Magline has been in business. It marks 70 years of outstanding customer service.
According to Kari Michalski, the Magline Manager of the customer service team, patience is at the top of the list in great customer service. With Magline since 1999, Michalski emphasized that when dealing with customers on a daily basis, we stay patient because they come to us stumped and frustrated; we enjoy taking the necessary time to truly and accurately figure out what each customer wants; we get it right and patience is listening and responding thoughtfully.
Listening to customers, even those that have been purchasing over the past 70 years, is central to great customer service. Magline regularly reviews customer feedback systems, and reviews the data. It is this feedback look that drives the heart of product innovation and modification.
Michalski noted, “It is important to pay attention to individual customer interactions…watching the language and terminology used to describe pain points and problems…but also mindful and attentive to the feedback provided by the customer service team.”
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Magline will be exhibiting the LiftPlus along with other innovative products at ProMat 2017, from April 3-6, 2016 in Chicago, IL. Magline will be at booth #S5219.
Magline, Inc. (www.magliner.com) is committed to creating innovative solutions that help people transport materials more safely and efficiently. For nearly seven decades, this commitment translates to creating exceptional products and service experience earning long-term customer loyalty. Magline, the manufacturer of the innovative CooLift Delivery System and the new LiftPlus technology, designs solutions to help companies move more product in less time, safely.
Magline understands the unique material handling requirements of product movement and remains at the forefront of designing aluminum equipment worldwide. With a strong dealer base in North America, as well as global presence, Magline offers implementation consulting and solutions for reducing service times and lean time-saving delivery solutions. Dynamic leadership ensures the Michigan-based manufacturer is consistently introducing innovative products and services, driven by customer needs and industry insights. Magline’s industry knowledge and expertise has evolved into a compelling customer value proposition. Follow Magline on Twitter @MaglineInc.
Company Name: Magline Inc.
Contact Person: Andrea Horner, Vice President of Marketing
Phone: 800-344-3646 x209
Address:1205 W. Cedar St.
Country: United States