Global Next Generation CRM Market Analysis, Share, Trends and Forecast by 2022 – Market Research Report 2017

“Orbis Research” has published new research report on “Global Next Generation CRM Market Outlook and Forecasts 2017-2022” to its database.

New platforms are emerging as an alternative to traditional apps and User Interfaces (UI) are evolving to leverage next generation technologies. Chatbots provide a conversational interfaces supported by Artificial Intelligence (AI) to provide automated, contextual communications. Chatbots are taking Customer Relationship Management (CRM) to a new level as business-to-business, business-to-consumer, and consumer-to-business communications is both automated and improved by way of push and pull of the right information at the right time.

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As the interface between humans and computers evolves from an “operational” interface (Websites and traditional Apps) to an increasingly more “conversational” interface (ChatBots, Voice Interfaces, etc.), expectations about how humans communicate, consume content, use apps, and engage in commerce will change dramatically. This transformation is poised to impact virtually every aspect of marketing and sales operations for every industry vertical.

This research provides and in-depth assessment of the Chatbots market including analysis of Chatbot market across industry verticals with use cases in diverse sectors, analysis of Chatbot companies including their strategic initiatives, solutions, applications, and services. The report also assesses the role of Machine Learning and AI other technologies. The report includes global and regional forecasts by industry, application, and business model for the period 2017 – 2022. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you’re addressing. This needs to be used within three months of purchasing the report.

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Select Findings:
Chatbots are moving aggressively beyond CRM in leading industry verticals
Stand-alone Chatbots are expected to contribute 40% of the market by 2022
Lost jobs due to Chatbots and other AI represent lost wages of $262.7B annually by 2021
Consumer Chatbot applications will continue to lead the market through 2022 with $744M in revenue

Report Benefits:
Global and regional Chatbot forecasts for 2017 – 2022
Understand Chatbot technologies including AI integration
Identify market challenges and opportunities for Chatbots
Understand the macro and micro economic impact of Chatbots
Identify market leading Chatbot companies, apps, and solutions
Identify market opportunities for Chatbots across many industries
Learn what Chatbot approaches have worked, not worked, and why

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Target Audience:
Next generation UI companies
Artificial Intelligence companies
Communication service providers
Internet and mobile app developers
Machine Language based app providers
Enterprise, SMB, and companies of all types

Companies in Report:

24me, Amazon, Anboto Group, AppFront, Apple Inc., Artificial Solutions Ltd., Aspect Software, Inc., Conversica, Creative Virtual Ltd., Cubic, CX Company, eGain Corporation, Eidoserve Inc., Existor, Facebook Inc., Foursquare, Google, Haptik, Inc., Helpshift, Hound, HP, IBM Watson, iDAvatars (IDA), Inbenta Technologies Inc., Indigo, Intel Corporation, InteliWISE SA, Kik, Line, Mattel, Microsoft Corporation,, Robin, Saleforce, SAP, SIRIUS, SK Telecom Co, Ltd., Skype, Slack, Speaktoit Inc., TacoBell, Telegram, Twilio, Uber, Vokul, WeChat, WhatsApp, Wunderlist, Yahoo Inc.

Major Points From Table Of Contents:


Intelligent Chatbots Ecosystem Analysis

Chatbot Market: SWOT Analysis and Use Cases

Chatbots Market Analysis and Forecasts

Chatbot Company and Solution Analysis

Conclusions and Recommendations

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