Interactive Voice Response System 2017 Global Market Expected to Grow at CAGR 12.63% and Forecast to 2021

“Interactive Voice Response System Market”
WiseGuyReports.Com Publish a New Market Research Report On – “Interactive Voice Response System 2017 Global Market Expected to Grow at CAGR 12.63% and Forecast to 2021”.


The analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.


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Covered in this report 
The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography: 
• Americas 

The report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors 
• Avaya 
• Cisco Systems 
• Convergys 
• Genesys

Other prominent vendors 
• Altitude 
• Aspect Software 
• Diagenix 
• Exotel Techcom 
• Enghouse Interactive 
• inContact 
• NEC 
• Ozonetel 
• Pronexus 
• Unify 
• Vocalcom 
• Zendesk

Market driver 
• Exponential increase in contact center data. 
• For a full, detailed list, view our report

Market challenge 
• Technological challenge to IVR system. 
• For a full, detailed list, view our report


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Market trend 
• Rise in use of multi-channel and multi-modal access. 
• For a full, detailed list, view our report

Key questions answered in this report 
• What will the market size be in 2021 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?


Table Of Contents – Major Key Points


PART 01: Executive summary 

PART 02: Scope of the report 

PART 03: Research Methodology 

PART 04: Introduction 
Key market highlights 

PART 05: Market landscape 
Market overview 
Standards for using IVR systems 

PART 06: Market size and forecast 
Market size and forecast 

PART 07: Market segmentation by deployment model 
Market segmentation by deployment model 

PART 08: Market segmentation by end-user 
Market overview 

PART 09: Market segmentation by technology 
Market segmentation by technology 

PART 10: Geographical segmentation 
Geographical segmentation 

PART 11: Decision framework 
PART 12: Drivers and challenges 
Market drivers 
Impact of drivers on key customer segments 
Market challenges 
Impact of challenges on key customer segments 



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