Los Angeles, CA – July 11, 2017 — Worldwide Business with kathy ireland® is excited to announce an exclusive interview with Shai Berger, Co-Founder and CEO of Fonolo, a revolutionary solution that remedies the common aggravations people have when phoning a call center.
Fonolo solves the problems that organizations face when callers are forced to hold the line. According to Berger, “There are many things people dislike when phoning a traditional contact center. There is the ‘push one for this’, ‘push two for that’, ‘push three for yet another option’ headache. Then there is what everyone hates the most – waiting on hold.”
Fonolo eliminates hold time by replacing it with a call-back. This allows callers to keep their place in line without being on the phone, while Fonolo “waits” in the queue for them. When it’s their turn, callers automatically receive a call-back from the next available agent, allowing them to avoid the frustration of waiting on hold.
Furthermore, it’s not just the callers that benefit, but also the businesses. Berger says, “Adding a call-back solution is advantageous for contact centers: Call-backs have been proven to mitigate spikes in call volume, lower caller abandonment, and streamline costs. It’s a true win-win.”
There are many reasons why Fonolo stands above its competitors, notably its rich feature set and software as a service (SaaS) model. Fonolo is a cloud-based solution, which means there is no need for expensive hardware integration. This makes it especially attractive for companies that are currently operating on a legacy call center system and want to offer the option of call-backs. In addition, Fonolo allows customers to purchase only the services they need, which makes this solution more affordable and customizable.
“Fonolo has successfully remedied one of the universally dreaded tasks: waiting on hold,” said JL Haber, Vice President of Programming for Worldwide Business with kathy ireland®. “This has transformed the way many call centers do business, allowing them to reduce abandonment rates, smooth out spikes in call volume, and lower operating costs. We are proud to feature this company on the show,” added Haber.
About Worldwide Business with kathy ireland®
Worldwide Business with kathy ireland® is a weekly business television program featuring real world insights from corporate executives from all over the globe which can be viewed on Fox Business Network as part of their sponsored programming lineup, as well as internationally to over 50 countries on Bloomberg International.
Visit www.tvwwb.com for detailed airing schedules or check local listings.
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
Company Name: Worldwide Business with kathy ireland
Contact Person: Gila Stern | Communications Director
Phone: 561-325-7700 x529
Country: United States