Field Service Management Market Expected To Grow Owing To Increasing Demand For Optimized Workflow And Enhanced Productivity Till 2025: Grand View Research, Inc.

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The global Field Service Management market size was valued at USD 1,725.8 million in 2016 and is expected to witness a significant growth with an approximate CAGR of 10% due to the growing number of field operations across different end-use industries such as telecom, oil & gas, construction and energy & utilities.

The global field service management (FSM) market is expected to reach USD 4.16 billion by 2025, according to a new report conducted by Grand View Research, Inc. Various other factors such as improper management of inventory, increased inventory cycle time, increased holding cost, increased ordering cost and incorrect information about the stock further increase the cost of business operations. FSM software helps to fortify the functionality of the service industry while improving overall profitability.

The main forces which are driving the market include the increase in number of field operations across manufacturing, oil & gas and construction sector., increase in the use of smartphone devices, and rising demand for better organizational efficiency and reduced cost of operations. The advancement of cloud services, supports the integration of cloud to the FSM software. This is expected to surge the FSM market growth over the next nine years. Over the forecast period, most of the end use industries are expected to deploy the FSM software on the cloud rather than on the premise.

The global field service management market is anticipated to witness a high growth over the forecast period. The high presence of smartphones and tablets are playing an important role in the overall growth of the FSM industry globally. FSM solutions are also compatible with next generation smartphone operating systems, further boosting their importance across the competitive landscape.

Full research report on field service management (FSM) market analysis:

China field service management market by solution (USD Million), 2014 – 2025


China field service management market by solution (USD Million), 2014 - 2025

Further key findings from the report suggest:

  • The mobile field execution solution provided by the FSM software is the most preferred solution by the end use industries which helps in execution and maintenance of field work by technicians, reporting status, receiving alerts, gain visibility to individual performance.

  • Most of the end use industries such as utilities, healthcare, IT among others are moving from on-premise deployment to cloud deployment of the FSM software as it enables faster deployment speeds and reduces upfront costs.

  • As compared to the small and medium enterprises, the large enterprises are increasingly adopting the FSM software for the management of large on field technicians and employees who work on field.

  • The FSM software is being increasingly adopted across the construction industry due to the rapid industrialization and increasing population particularly in developing countries such as China and India.

  • The FSM market is in the developing stage in the regions of Asia-Pacific, Middle East & Africa, and Latin America due to their increase in investment in IT sector and increased focus on digital workplace transformation initiatives.

  • The key purveyors in this industry comprise Accenture, Cisco Systems, Astea International, Inc., Comarch, ClickSoftware Technologies, Klugo, Infor, SAP, ServiceMax, Trimble Navigation Limited, among others.

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Global field service management market share by services, 2016 (%)


Global field service management market share by services, 2016 (%)

Grand View Research has segmented the global field service management market on the basis of solution, deployment, service, enterprise, application and region:

Field Service Management Solution Outlook (Revenue, USD Million; 2014 – 2025)

  • Mobile Field Execution

  • Service Contract Management

  • Warranty Management

  • Workforce Management

  • Customer Management

  • Inventory Management

  • Others

Field Service Management Deployment Outlook (Revenue, USD Million; 2014 – 2025)

  • On-premise

  • Cloud

Field Service Management Service Outlook (Revenue, USD Million; 2014 – 2025)

  • Implementation

  • Training & support

  • Consulting & advisory

Field Service Management Enterprise Outlook (Revenue, USD Million; 2014 – 2025)

  • Small & medium enterprises

  • Large enterprises

Field Service Management Application Outlook (Revenue, USD Million; 2014 – 2025)

  • Energy & Utilities

  • Telecom

  • Manufacturing

  • Healthcare

  • BFSI

  • Construction & Real Estate

  • Transportation & Logistics

  • Others

Material Handling Equipment Regional Outlook (Revenue, USD Million; 2014 – 2025)

  • North America

    • U.S.

    • Canada

  • Europe

    • UK

    • Germany

  • Asia Pacific

    • China

    • India

    • Japan

  • Latin America

  • Middle East & Africa

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About Grand View Research

Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.

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