Zoey Thompson, Features Editor
Melbourne, AU – Darryl and Tanya Simon are the proud owners of Service Experts. Originally founded in 2002 as PlumberAssist (previously TDS Plumbing Services), the couple expanded and rebranded their business as “Service Experts.” The company spent close to two decades building a loyal customer following and developing a reputation as local service experts. The couple attributes their early and continued success to a “customer first” attitude. According to Darryl and Tanya, their goal was to challenge the perception of the traditional “tradie” perception by delivering an exceptional experience to the customer. Building a brand off of customer service was a winning strategy for the duo, but they didn’t stop looking ahead. The couple realized that the business environment was changing quickly and convenience was becoming an expectation. They were determined to expand their services to meet those expectations.
“So many things changed with the internet growing the way it did and the advent of smartphones,” says Simon. “You could begin to see a shift towards convenience in the early aughts. If people liked our work they would ask if we performed electrical or heating and cooling services. People do not want to work with ten different companies. They want to work with one company that they like, keep one contact on their phone—that’s the modern customer. A smart business looks ahead for ways to grow and meet those changing expectations.”
In order to meet those expectations of their customers, Plumber Assist made the decision to offer additional services and rebrand the company under a new name, Service Experts. Today, Service Experts helps home and business owners with responsive and professional plumbing, electrical, heating & cooling solutions that allow their customers to live and work in greater safety and comfort. The company has been recognized with local and national awards, not only for providing outstanding service to their customers but also for their business acumen and service to the community. Service Experts has been a finalist two-years running in the Australian Small Business Champion Awards and received Gold, Silver and 5 Star Awards for Customer Service. The respected business owners have been recognized individually, as well. Darryl was a featured expert on Channel 7 News, and wife Tanya has been a nominee for the Telstra Business Woman of the Year award.
“We understand that small businesses like ours are the engine for local and national economies,” says Simon. “We see Service Experts as not only a provider of top quality services but a model for other start-ups. We like to help others starting out in business, which is why we now host a podcast for couples in business together.”
Service Experts offers a plethora of services to the Melbourne area, all of which come with a 100% lifetime labor guarantee. The company takes great pride in the work they do and believe that consistently providing good service is the difference between longevity and being a flash-in-the-pan.
For more information, visit: www.ServiceExperts.com.au
Company Name: Service Experts
Contact Person: Darryl and Tanya Simon