The major forces driving the growth of the it service management market include the need of standardizing the it operations and unified communication among departments and managing information services and offer modern way to self-service. Moreover, saves time and save money is also one of the factors that is driving the market growth. However certain factors such as the concerns about security while using third-party itsm may hinder the market growth. In the middle of difficulty lies opportunity such as the cloud-based itsm, omni-channel it support for byot (bring your own technology), and technology trends such as cloud, byod, iot and real-time analytics. The possible challenges for the market growth are streamlining enterprise service management with company-wide strategy, and lack of collaborative approach to business agility and limited technical expertise. But key players in the market are overcoming the challenges with continual improvement and innovation.
- Need of standardizing the IT operations and unified communication among departments
- Managing Information services and offer modern way to self-service
- Saves time and save money
- Concerns about security while using third-party ITSM
- Cloud-based ITSM
- Omni-channel IT support for BYOT (Bring your Own Technology)
- Technology trends such as cloud, BYOD, IoT and real-time analytics
- Streamlining enterprise service management with company-wide strategy
- Lack of collaborative approach to business agility and limited technical expertise
Research predicts the global it service management market to grow from USD 7592.43 million in 2016 to USD 18853.61 million by 2023, at a Compound Annual Growth Rate (CAGR) of 13.88%. The year 2016 has been considered as the base year, while the forecast period is up-to 2023.
Based on industry, the global it service management market is studied across aerospace & defense, banking, financial services & insurance, consumer goods & retail, education, energy & utilities, government, healthcare & life sciences, information technology, manufacturing, media & entertainment, telecommunication, transportation & logistics, and travel & hospitality. Based on geography, the global it service management market is studied across Americas, Europe, Middle East & Africa, and Asia-Pacific.
The report features a competitive scenario of the it service management market and provides inclusive analysis of key growth strategies adopted by major players.
- Agiloft ITIL and ITSM
- BMC Remedy 9 Management Suite
- CA IT Service Management
- Cherwell ITSM Solution
- Freshservice IT service desk
- IBM IMS Enterprise Suite
- JIRA Service Desk
- Microsoft Operations Management Suite
- Samanage’s cloud-based IT Service Management
- SysAid ITSM Solution
The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of it service management market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the it service management market that will impact the demand during the forecast period. Moreover, the competitive analysis of it service management market brings an insight on the product usability profiles of the leading players. Additionally, the analysis highlights features & pricing, informant reviews of the key products in the market.
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The it service management market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the global it service management market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.
> Evaluate the qualitative and quantitative aspects of the report and analyze the it service management market penetration with respect to industries and geographies.
> Evaluate the key vendors in the it service management market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in FPNV Positioning Matrix.
> Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the it service management market.
Table of Content: Key Points
2. Research & Forecasting
3. Executive Summary
4. Premium Insight
5. Global IT Service Management Market, by Industry
6. Global IT Service Management Market, by Geography
7. Competitive Landscape
8. Product Usability Profiles
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