Rockford, IL – The call center industry has grown over the last few decades. As consumers are now requesting customer support via chat, SMS text and social media, organizations are seeing a need to hire agents with a much broader skill set than in years past.
Because of this growth, many multinational companies have opted for outsourcing call center agents and operations to other parts of the world. More than ever, improving call center hiring is essential to the success of a business. Contact centers face challenges such as receiving an overwhelming amount of incoming calls, handing multi-channel support lines, and staffing for 24X7 operations. These challenges may compromise their service delivery, thus putting their business at risk. Customer experience defines how a business treats their employees and customers. An excellent customer experience is crucial, as it improves customer loyalty, breaks barriers, and provides a good reputation. Creating a business strategy to address these challenges and enhance customer service delivery is important to every business function. FurstPerson, Inc. offers Call Center Assessment as a solution for these issues, and to improve various business components. FurstPerson, Inc. provides a comprehensive call center assessment that ensures contact centers are starting with a solid foundation: their employees. Hiring the right employee to provide excellent support, handle multi-channel inquiries, and delight the customer is critical to success. Improving processes, procedures, or technologies do not outweigh a bad hire.
FurstPerson, Inc. helps other companies with their hiring processes through their award-winning assessment tools and simulation services. FurstPerson, Inc. provides call center assessments that will allow other companies to find the most suitable candidate for the job. Megan Nau, a PR representative, said, “Our Talent Assessment tools include job simulations, personality tests, and aptitude exams specifically designed for contact center business needs- to drive critical contact center metrics, such as average handle time, first call resolution, and customer satisfaction (CSAT).We provide assessments that identify a job candidate’s skills, ability, and motivation. It is our mission to ensure that with our assessment tools and services, our customers will achieve their business goals and exceed their own customer’s expectations. Our proven results undeniably demonstrate success, provide a benchmark, and create a memorable hiring process.”
FurstPerson, Inc. provides a suite of call center skill simulations aimed at different call center agent functions, such as CC Audition Inbound/Outbound Sales, CC Audition Inbound Service, CC Audition Chat, Supervisor Audition, Problem Solving Multi-tasking (PSMT), Field Sales Audition, and more. FurstPerson, Inc. also offers a customized call center assessment strategy for global companies.
FurstPerson, Inc. is located at 801 N Perryville Rd Ste. 2, Rockford, IL 61107. Contact them via phone at + 1 (773) 527-2325, or via email at Megan.Nau@FurstPerson.com. For additional information, visit their website at https://www.furstperson.com/.
Company Name: FurstPerson, Inc.
Contact Person: Megan Nau
Email: Send Email
Phone: (773) 527-2325
Address:801 N Perryville Rd Ste. 2
Country: United States