CoRover™ a Bangalore based startup has launched Chat Based Helpdesk, for one of the largest Bus Operators in India, SRS Travels, in its pursuit to take stress out of travel.
Understanding the importance, the passengers have, in this organization, and keeping in mind their need to cater to every query of their customers, SRS Travels has streamlined their mode of communication by incorporating CoRover’s Live Chat solution. CoRover is dedicated towards improving their relation with the customers. In this way, CoRover has ensured that the passengers not only get a happy and safe process of journey, but also feel satisfied after choosing SRS Travels as their travelling partner.
Passengers need to download the mobile App “CoRover Connect” from Google Play Store or Apple App Store, choose the operator and start chatting. Web terminals are provided to the helpdesk staff of the operator. Helpdesk Admin (Bus Operator) can monitor chat history, agents’ feedback and various other analytics-based reports.
Karthik, a bus passenger when asked about this service, was very delighted and said that it is always better to ask any query by chatting instead of calling to avoid long hold time.
“Passengers don’t need to search for the phone number of bus operator to call. They just would have to install one app “CoRover Connect” and chat with any bus operator in the country. This would save time of the passengers and cost of bus operators. CoRover has signed up with many other operators in India to provide the similar service to their passengers in one integrated app”, said Ankush Sabharwal, co-founder & CEO of CoRover.
Mr. K. T. Rajashekera, CEO of SRS Travels said, “Panic Button in the app is very useful; in case of emergency passengers can tap on the Panic Button and the message will reach the helpdesk with the location so that immediate action can be taken. This will also help us improve the women safety in the country”.
Let’s see some benefits of this product:
Key Benefits to Passengers:
- One app for all the Bus Operators
- Passengers can communicate with the bus operators for any queries, issues, complaints or any feedback
- No hold-time, just type your query and get answer
- Chat is recorded for future reference
- Chat allows multi-tasking
- Get important updates, notifications from the bus operators
- No need to know the helpdesk number of the bus operators
- Panic button in case in emergency
- 24/7 availability
Key Benefits to Bus Operators:
- Save cost as one agent can cater to multiple passengers at a same time
- Get rid of tollfree numbers
- Mobile & web-based messaging terminal for the helpdesk staff
- Enhanced customer loyalty
- Seek feedback & respond
- Monetization: up-sell & cross-sell
- Send notifications & important messages to the passengers
- Send promotional offers to the passengers
- SaaS based portal for admin configuration & reports
Every organization wants, clients or customers to come back to them for repeat service. SRS Travels, already an established name in travel industry, also leaves no stone unturned for the utmost satisfaction of their customers. SRS Travels is a renowned bus operator in India, which has over 3500 buses running. In their effort to make the journey more comfortable and safe for their passengers, they have partnered with CoRover.