What do you do when a customer chooses you to design a custom engagement ring for a perfectly timed marriage proposal, and is relying on you for the precisely timed delivery of that one of a kind engagement ring… but the Fedex plane carrying their ring, unexpectedly gets stuck at an airport? Tick tock!
Answer: “Whatever it takes” Said Eileen of Paixao Jewellers.
She and her husband Paulino recently opened Paixao Jewellers 10 minutes from Pittsburgh in Kennedy Township, PA What they didn’t realize is how quickly their business nerves would be tested.
Barely open for a week, a custom engagement ring was designed for a customer, crafted and was in transit to the new Paixao Jewellers but didn’t show up at the expected 3p.m. delivery time. “We knew there was a problem… and it was somewhere between Burbank, CA and Pittsburgh,” said Paixao.
News that the plane carrying the ring was stuck in Memphis for a repair came. That delay could ruin the customer’s engagement plan the next evening. “We still had to set the diamond before delivering it to the customer… and the clock was ticking,” said Eileen.
They sprang into action and along with FedEX, started making phone calls that led to making arrangements to personally drive to the airport to pick the ring up and get it to our diamond setter who was standing by to set the diamond to complete the ring… Pronto!
At 8 p.m Eileen and Paulino were having dinner with friends at a restaurant when they got the call from Fedex saying they managed to get the ring on a plane and could pick it up at 10 p.m., at the airport. They left the restaurant and their friends, and headed to the airport. They picked up the ring – drove it to the diamond setter who immediately began his work to set the stone to complete the ring. They got home at midnight and at 9:00 a.m. the following morning The ring was ready to present to the customer… who was delighted.
The proposal happened as planned, She said Yes! …the couple is now engaged and she is proudly wearing that beautiful Paixao custom ring! And… Paixao Jewellers finds another reason to love FedEX.
Paixao customers know they can count on their concierge level service and their passionate dedication to customer satisfaction. They have known it for many years.
Eileen and Paulino are not new to the business… They know how to solve problems and are just a phone call away. In fact, they are proud of their four plus decades of jewelry business experience, customer satisfaction and relationships.
Husband and wife jewelry team Paulino and Eileen Paixão, former managers and the jewelry buyer at Goldstock Jewelers, recently opened a unique European-style jewelry boutique in Kennedy Township, PA just 10 minutes from downtown Pittsburgh.
“We opened our store ready and willing to go the extra mile to continue serving our customers,” said Paulino.
Paixao, (pronounced pie-shou) means passion in Portuguese.
Passion and their love for the business, are what fuels these two in creating custom designed jewelry. Many times, old becomes new again, new jewelry pieces are designed from the precious possessions of customers and their loved ones… which represent memories of their “life moments.” and carrying those moments forward as updated designs or new creations.
Paulino hails from Madeira Island, Portugal. Eileen (Husava) Paixao is a native of McKees Rocks. They’re excited to have found the perfect location in Kennedy Township for the store… and their customers.
“The all glass front building of 1800 Pine Hollow Road in Kennedy Township, PA allows us to show the diamonds and the amazing designer jewelry – in natural sunlight.
Add to that, a comfortable no pressure place to relax and hang out with some fun and friendly jewelry folks… It’s a happy place. Paulino calls it “Island style hospitality.”
In addition to custom design, Paixao jewelers features internationally famous designer name brand jewelry such as Simon G, Michael M, VIP Diamond by Couture, Doves Jewelry, Alissa for men and women in sterling silver, 14K and 18K gold, gemstones and more.
Paixao designer jewelry selection can be seen worldwide through PaixaoJewellers.com. For more information you can also visit Paixao Jewellers on Facebook or call 412-331-7000.
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