Employers must provide safe and healthy work environments for their workers. Numerous agencies provide regulatory frameworks for managing worker safety, but even employers who follow their guidelines perfectly may still have to deal with the occasional major incident. Check out this helpful site to learn about best practices or read on to find some tips for how to handle major incidents at work.
Communicate Clearly with Involved Parties
Be proactive about communicating with any workers, supervisors, and other involved parties to keep them in the loop. It’s best to write up a comprehensive report and send it to anyone who has a stake in resolving the incident, including senior management. If outside agencies are already involved, communicate relevant information clearly and efficiently to their representatives, as well.
Have a Plan in Place
Have a risk mitigation plan in place before anything happens. Many business owners hire outside risk management consultants, such as those described in this Exclusive Analysis on Emergency and Incident Management Market to Have a Healthy Growth During the Forecast Year 2019. Understanding what potential safety, health, and security risks the company may face in the future allows business owners and senior management to come up with an effective plan for how to handle incidents before they happen.
Learn from Mistakes
According to RealtimeCampaign.com, the best way to handle major incidents is to learn from them and implement preventative measures for the future. Leverage the power of data by purchasing specialized software that keeps track of major incidents, monitors results, analyzes data, and gives business owners the chance to implement fixes that will prevent similar issues in the future. Places like EHS Insight offer a comprehensive software program that helps business owners protect their workers and stay in compliance with industry requirements, so that’s a good place to start.
Check-In with All Involved Parties
Don’t just implement the fix and assume everything else will go as planned. Instead, check-in with employees to make sure that the incident has been fully resolved and everyone can get back to work successfully. If outside agencies have become involved, check-in with the agency contact to offer updates about the situation’s resolution.
Deal with the Aftermath
If the incident has become public knowledge among customers, clients, or stockholders, there may be a certain amount of negative backlash to deal with. Protect the company’s reputation by taking a proactive approach. Check out this article about companies that dealt with potential PR crises successfully for innovative ideas about how to move forward.
Do Some Team Building
After managing the incident and dealing with its aftermath, many team members and managers may feel stressed out and overworked. Improve morale and help get everything back on track with some team building activities. Even small gestures like planning an off-site trip can help to rebuild team relations and get everyone back on the same page following a major incident.
Most companies experience a major incident involving worker health, safety, or security at some point in their operations. Dealing with it appropriately is the best thing managers can do to keep the company on track. Learn from mistakes and implement a better plan for preventing future incidents.