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In an increasingly complex digital environment, protecting information has become a strategic priority for organizations. The ISO/IEC 27001 certification stands out as a fundamental tool to achieve this goal. Recently, the digital business card company Knowee obtained this certification, strengthening its commitment to data security and the trust of clients and partners.

What is ISO 27001 and why is it important?

ISO/IEC 27001 is the most widely recognized international standard for information security management. It not only establishes technical controls but also involves a cultural transformation within the organization, integrating best practices into daily processes. Its main objective is to ensure the confidentiality, integrity, and availability of information while proactively managing associated risks.

Practical Keys to Implementing ISO 27001

Commitment from top management

Support from leadership is essential to ensure the project’s success. At Knowee, active leadership was decisive in maintaining momentum, even during the most demanding phases.

Thorough initial analysis

Evaluating the organizational context, both internal and external, makes it possible to identify strengths and vulnerabilities. This stage becomes the foundation for designing strong security strategies.

Awareness culture

ISO 27001 goes beyond technology: it is a process that involves everyone in the organization. Continuous training and awareness are key factors in ensuring collective commitment to security objectives.

Continuous evaluation and learning

The standard promotes a permanent improvement cycle. Each review provides an opportunity to identify emerging risks and strengthen existing measures.

Clear and transparent communication

Openly sharing information about security policies and results increases trust among all stakeholders, reinforcing the value of the management system.

Tangible Benefits of Certification

Implementing ISO 27001 at Knowee has been a demanding process, but the benefits far outweigh the effort invested:

Greater trust and credibility: certification provides formal assurance of the ability to protect critical information.

Improved operational efficiency: optimizing internal processes has allowed the organization to increase its effectiveness.

Effective risk protection: the system makes it possible to anticipate threats and respond quickly to incidents.

Explore the benefits of Knowee’s digital solutions for businesses.

ISO 27001 certification represents much more than a technical accreditation: it is a process that transforms organizational culture and strengthens information security at every level. At Knowee, the experience has been an opportunity for learning, consolidating the trust of clients and partners, and marking a milestone in the commitment to digital excellence.

Request a demo with Knowee for more information.

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Company Name: Knowee Cards
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Email: Send Email
Country: United States
Website: https://web.know.ee/en/home-en/

Cybersecurity Speed, a provider of end-to-end cybersecurity services for mid-market and enterprise organizations, today announced the expansion of its portfolio with Managed Detection and Response (MDR) and Extended Detection and Response (XDR) offerings, alongside its established virtual CISO (vCISO), Incident Response (IR) Tabletop Exercises, Compliance, Software Assurance, Identity & Access Management (IAM) and Vulnerability Management programs.

Modern security teams face alert overload, tool sprawl and longer mean-time-to-detect (MTTD) and mean-time-to-respond (MTTR). Cybersecurity Speed’s MDR and XDR services consolidate telemetry across endpoints, network, email and cloud to surface high-fidelity detections, automate triage and accelerate containment — reducing business risk while optimizing security investments.

“Boards want measurable risk reduction, not more dashboards,” said a Cybersecurity Speed spokesperson. “Our MDR and XDR services integrate with your existing stack, add 24×7 monitoring and incident response, and give executives clear outcomes: lower MTTD/MTTR, higher control coverage and audit-ready evidence.”

What’s new

MDR: 24×7 monitoring, threat hunting, triage, incident containment and guided remediation with playbooks mapped to MITRE ATT&CK.

XDR: unified analytics across EDR, network, email and cloud to correlate signals, reduce noise and prioritize real attacks.

vCISO: strategic governance, risk and compliance guidance (policies, risk register, board reporting, program roadmaps).

IR Tabletop Exercises: realistic scenarios to test readiness, improve cross-functional coordination and sharpen crisis communications.

Security Assurance: Software Assurance secure SDLC reviews, IAM maturity, and Universal Vulnerability Management for continuous risk reduction.

Benefits for security leaders

Faster detection & response: automation and expert analysts shorten the path from alert to action.

Better use of existing tools: integrate your current EDR/SIEM/SOAR investments; no rip-and-replace.

Clear metrics: track MTTD, MTTR, dwell time and control effectiveness with executive-friendly reporting.

Audit-ready: evidence mapped to common frameworks (e.g., ISO 27001, SOC 2, NIST CSF) to support compliance initiatives.

“Every organization is unique,” added the spokesperson. “Whether you need 24×7 MDR, XDR analytics, or strategic guidance via vCISO, we right-size the program and provide a clear roadmap from assessment to resilience.”

How it works

Rapid assessment of your environment and objectives.

Integration with existing tools and data sources.

Runbooks & playbooks aligned to your risks and business processes.

Continuous monitoring with threat hunting and monthly executive reviews.

Incident response with containment, eradication and lessons-learned.

About Cybersecurity Speed

Cybersecurity Speed delivers integrated cybersecurity services that help organizations prevent breaches, detect advanced threats and respond with confidence. The company’s portfolio includes MDR, XDR, vCISO, Incident Response Tabletop Exercises, Compliance, Software Assurance, IAM and Vulnerability Management. Cybersecurity Speed partners with clients to align security to business outcomes and accelerate time-to-value.

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Company Name: Cyber Security Speed SARL
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Country: United States
Website: https://cybersecurityspeed.com/

In Today’s Business World, Change Is the Only Constant Over the last five years, we’ve witnessed a series of disruptive events: global pandemics, geopolitical conflicts, natural disasters, economic crises, and cyberattacks. This volatile environment has shown that relying on geographically centralized call center locations is neither sustainable nor competitive in the long run.

At Xtendo, as early as 2008—well before the pandemic—our team had already envisioned and implemented a “Talent Without Borders” strategy. This model enables our teams to work remotely from various regions around the world. It not only enhances diversity and human resource capabilities but also mitigates operational risks, strengthens business continuity, increases resilience during crises, and protects overall profitability.

“Xtendo is a key strategic partner for PedidosYa. Their 100% remote model has enabled us to achieve greater flexibility and agility with excellent results. From the start, they brought a significant advantage in customer experience compared to the traditional onsite model. We especially value the “talent without borders” approach, which integrates professionals from diverse regions committed to providing an exceptional user experience in every interaction.” — Carolina D’Annunzio, VMO‑QTK Sr Manager, PedidosYa

Why Global Risks Are Reshaping Business Operations

Centralizing talent and operations in one region is no longer a viable strategy. Diversifying teams globally not only increases employee motivation and lowers costs—it also shields operations from unexpected disruptions. Xtendo’s “Talent Anywhere” model has transformed operations for major companies. In this article, we explore the reasons behind this shift and how decentralization drives results.

An interconnected and ever-changing world

Globalization and digitalization have reshaped how businesses operate. However, this interdependence also exposes organizations to numerous vulnerabilities:

Political and regulatory risks: Policy changes can disrupt operations and supply chains.

Climate and natural disasters: Hurricanes, earthquakes, and floods halt key activities.

Infrastructure risks: Power outages and connectivity failures can paralyze operations.

Security and conflict risks: Armed conflict or civil unrest can endanger teams and disrupt continuity.

Talent risks: Relying on one region limits skill access, hinders productivity, and raises turnover.

Health crises: COVID-19 proved that a global health emergency can severely affect business operations.

Geographic concentration as an operational vulnerability

Many organizations still operate under centralized models without fully understanding the risks. Geographic concentration becomes a major threat in uncertain contexts:

Operational interruptions due to technical, infrastructure, or cybersecurity issues: A single adverse event can halt operations completely. For instance, on April 28, 2025, a massive blackout affected Spain, Portugal, and southern France, leaving over 50 million people without power. The outage crippled telecommunications, transport systems, and essential services like hospitals and emergency services. Power restoration extended until the early hours of April 29.

Limited access to talent diversity and capability: Lack of diverse teams can hinder innovation and adaptability. A McKinsey study found that companies with greater ethnic and cultural diversity are 36% more likely to outperform competitors in profitability.

Staff-related issues: Strikes and labor disputes in contact centers reflect personnel management tensions. In April 2025, for example, a large majority of Jazzplat’s employees joined a strike called by CCOO, highlighting the scale of worker discontent.

High costs: Critical service disruptions are costly. Over one-third of telecom firms report disruptions in critical applications costing more than USD 500,000 per hour; nearly a quarter estimate losses exceeding USD 1 million per hour.

Adapt and diversify: from strategy to urgency

Businesses that don’t adapt risk losing competitiveness, reputation, and revenue. Talent diversification and operational decentralization aren’t trends—they’re strategic necessities:

Loss of competitiveness: Agile competitors build customer loyalty and adapt faster. Poor customer experience can lead to significant client and market share losses. Up to 74% of consumers are willing to switch providers after a bad service experience, and 86?andon a trusted brand after just two poor interactions.

Financial impact: Every minute of downtime costs money. A recent ITIC study shows that 91% of mid-size and large companies face downtime costs exceeding USD 300,000 per hour.

Talent demotivation: Abrupt removal of remote work can deeply demotivate employees, reducing engagement and productivity. In February 2025, for instance, Spanish company Holaluz eliminated remote work, causing over 25% of staff—more than 50 employees—to resign, and sparking an indefinite strike led by union groups.

Xtendo and the “Talent Without Borders” model

Xtendo has developed a globally distributed remote team model that provides real, tangible solutions to clients’ most pressing challenges.

“Our BPO clients often express concerns about the risks of geographic concentration in their call centers, high turnover due to resistance to returning on-site, and rising office costs. In this context, delivering remote BPO teams across multiple continents has enabled us to provide swift, effective solutions to these pain points”. — Martín Barbero, CEO & Founder, Xtendo Group

What This Strategy Has Achieved:

Access to global talent: Selecting top professionals without geographic limitations.

“Xtendo is more than remote work; it’s the freedom to grow without borders, to connect from anywhere, and to expand across countries and languages… a space for evolution and reinvention”. — Stefanny Ramírez Cañón, QTK Manager

“Working remotely at Xtendo has been deeply rewarding… a team that embraces diversity and values genuine commitment”. — Jessica Mendoza, Senior Workforce Manager

Extended time zone coverage: Operating across zones ensures continuous service and availability in both nearshore and offshore setups.

“The best part is knowing that no matter where we are, we can keep working smoothly. Distance isn’t an obstacle—it’s an advantage”. — Matías De Zan, Sr Teams Management

Operational resilience: Geographic diversification protects against local disruptions and mitigates customer service outages.

“Xtendo is a strategic partner that ensures resilience and peace of mind—trust and support form the foundation of our mutual success. Operational security and continuity aren’t just promises—they’re reality”. — Claudia Patricia Escobar, Team Manager

Team flexibility and engagement: Adaptive work environments with higher employee retention and satisfaction. Xtendo’s turnover is 17.5% lower than industry average, at only 4.95% monthly, and 40% of staff stay more than 2 years.

“Being part of Xtendo means constant evolution, learning, and expanding horizons in a purpose-driven environment”. — Diana Marcela Cardona, Senior Payroll Analyst & Software Accounts Management

Reduced operating costs: Significant savings on fixed office expenses.

Rapid scalability: Adjusting teams quickly according to client needs.

Measurable results

Xtendo BPO projects deploying work-from-home models in Customer Experience and Contact Center services for companies like Microsoft, PedidosYa, and Supermercados Tottus have delivered:

PedidosYa uses Xtendo for customer support, logistics follow-up, and content moderation across 36 business lines. Staff turnover remains below 5% monthly, positively impacting operational KPIs.

With Tottus, initial team setup took only 3 days, significantly improved response times, and cut hourly call center costs by 24% in Chile, boosting customer loyalty within three months.

Through Xtendo, Microsoft achieved a 56.25% increase in annual revenue from its SMB-focused campaign, delivered 20x marketing ROI, generated 1,904 leads in 12 months with a 22% close rate.

Xtendo also offers 2X Agent, a hybrid model combining Generative AI assistants with human agents. This solution delivers 24/7 customer service that’s efficient and empathetic. With 2X Agent, companies can respond to customers in real time, increasing lead conversion rates by up to 21x—without compromising service quality. This blend of technology and human touch enhances operational efficiency and elevates customer satisfaction.

+550,000 cases handled per month for Interbank with 24/7 availability through our omnichannel platform.

59% reduction in customer care costs at Caixa Federal using Xtendo’s Generative AI Agent solution.

Real global presence

Xtendo has strategically distributed teams across the world:

Americas: Colombia, Perú, Uruguay, Paraguay, Argentina, Brasil, México, Guatemala, USA, Canada.

Europe: Spain, Italy, France, Germany, Norway, Eastern Europe.

Asia & Oceania: Philippines, India, Australia.

Africa: Angola, Cabo Verde, Madagascar, South Africa, Morocco.

This geographic distribution ensures resilient, continuous, and flexible operations tailored to each client’s needs.

In conclusion: diversify and distribute to win

In an environment where uncertainty is constant, talent diversification and distributed operations are not optional—they’re a key competitive advantage. Xtendo’s “Talent Without Borders” model not only addresses present challenges but prepares companies to anticipate and thrive amid future disruptions, securing measurable advantages over competitors.

The question is no longer if businesses should diversify, but when.

The answer is: Now.

— Jackie Palma, Growth Marketing Manager, Xtendo BPO

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Company Name: Xtendo Group
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Country: United States
Website: https://xtendo.biz/en/

In today’s business world, where every minute counts, efficient contact management has become a key necessity. Knowee, a leader in digital business cards, has taken a step forward by introducing its new web-based card scanning tool, expanding an experience that was previously only available through the mobile app.

A Solution for Events, Meetings, and Business Trips

Collecting paper business cards is common after attending trade shows, conferences, or business meetings. However, the risk of losing them and the time required to manually enter the information into a system make the process inefficient.

Knowee’s new feature allows cards to be scanned directly from the web using advanced OCR technology, ensuring that the information is automatically stored in the digital card holder.

A Practical Case: Centralization for Leaders and Teams

Imagine a CEO returning from a business trip with a large number of paper cards. Time is short, and manually entering the data is simply not an option. Thanks to web-based scanning, the executive can delegate the task to a team member.

The assistant scans the collected cards, organizes them within the digital card holder, and—if the company requires it—automatically integrates them into the corporate CRM. The result is an agile, collaborative workflow where information is effortlessly preserved and aligned with the company’s commercial strategy.

Learn more about how Knowee’s Business Plan works.

Key Benefits of the New Feature

Centralized contacts: all scanned cards are stored in one place.

Team collaboration: scanning can be delegated to optimize resources.

Multi-platform access: available on both the mobile app and the web.

CRM integration: option to sync contacts with your customer management system.

Paper reduction: a direct contribution to corporate sustainability.

Knowee’s new web-based card scanning tool represents a significant step forward in the digitalization of professional contacts. It simplifies the transition from paper to digital, improves team organization, and enhances the efficiency of commercial processes.

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Company Name: Knowee Cards
Contact Person: Press Office
Email: Send Email
Country: United States
Website: https://web.know.ee/en/home-en/

In the world of winemaking, few decisions impact a wine’s final expression as significantly as the type of barrel used during ageing. The choice between French and American oak barrels reflects not only regional availability but a deliberate stylistic direction taken by winemakers. Wine Tours From Madrid introduces visitors to this critical aspect of cellar practice by exploring how oak—whether from France or the United States—contributes distinctive aromas, textures and structural elements to the wine.

Throughout Spain’s most prestigious wine regions, barrels are more than storage vessels. They are active agents in the wine’s evolution, shaping its profile as it rests and matures. While both types of oak are used in Spanish cellars, their influence differs subtly but meaningfully, allowing producers to refine their craft according to the desired outcome of each vintage.

A question of grain, toast and expression

French oak is known for its fine grain and more subtle aromatic contribution. Typically sourced from forests such as Allier, Tronçais or Vosges, this wood is air-dried and lightly toasted, imparting refined notes of vanilla, spice and sweet tannin to the wine. Its influence is slow and gentle, making it especially suited to wines of finesse and structure, such as those made from Tempranillo or Garnacha in regions like Ribera del Duero or Sierra de Gredos.

American oak, in contrast, comes from denser, faster-growing trees, particularly from forests in Missouri, Pennsylvania and Minnesota. It often delivers bolder aromatic characteristics—such as coconut, dill or vanilla—more quickly and with greater intensity. Because of this, it is frequently used to enhance fruit-forward expressions or to balance wines with high tannin or acidity. It has been a traditional choice for Cosecha and Crianza wines in Rioja, and continues to play a significant role in defining the identity of certain Spanish red wines.

Tradition, experimentation and cellar philosophy

Wine Tours From Madrid highlights these distinctions during guided visits to family-owned wineries where winemakers explain the rationale behind their barrel choices. For many, the decision is not strictly binary. Some producers blend the two types of oak or age the same wine in separate barrels to create complexity through later blending. Others alternate between barrels over vintages, allowing the wine to evolve while preserving its regional identity.

Visitors are invited to taste wines aged in different oak types, offering a direct comparison of how wood alters mouthfeel, balance and aromatic complexity. The tours also explore how factors such as barrel age, size, and level of toasting interact with the wine, making each ageing decision an extension of the winemaker’s vision.

Through these experiences, guests gain a nuanced appreciation for the role of oak in winemaking, learning that French or American oak barrels for the wine making are not interchangeable tools but carefully selected instruments of expression. Wine Tours From Madrid connects this aspect of production to broader themes of terroir, tradition and personal craft, revealing how something as seemingly simple as a wooden barrel can become a decisive element in the character and longevity of the wine.

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Company Name: WINE TOURS FROM MADRID
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Country: Spain
Website: https://winetoursfrommadrid.com/